Satisfaction USER STUDY OF LIBRARY SERVICES TO THE UNIVERSITY LIBRARY IN UPT LAMPUNG

ABSTRACT

Defined as the satisfaction of conditions in a person or a group of people that have something to get the required
and interest. Library user satisfaction can be met through the provision of services Iayanan and the availability of information in accordance with the
user needs. Therefore, the library as penyedla services Iayanan need to know the information to the user satisfaction level Mans against Iayanan products and services that disediakannya.

Based on this problem in the research is the library user satisfaction How to Iayanan
library. The goal would be achieved in this research are: (1) To
know the relationship between user satisfaction with library services that the system applied in the library, (2) To know the relationship between user satisfaction with library collections kesesualan
library, (3) To know the relationship between user satisfaction with library human resources (librarian) in providing
library services, (4) For a system hubungar antra Iayanan, fitness collection, and human resources with the library user satisfaction perpustakaan.untuk know whether the collections of the
has been provided in accordance with the needs of library users, the research method used is descriptive method with the model anallisis
Results quantitative research inenunjukkan that: (1) Satisfaction of users Iayanan
library is still in quite satisfied. This MI is expressed by 58 people
(58%) are satisfied enough to give the assessment, provision of system services
Balk, service procedures that can be easily and quickly make the user
happy to take advantage of library services. (2) user satisfaction
kesesuain collection of the library with the library information needs
them, the respondents provide an assessment is appropriate. This is supported by
as many as 58 people (58%), user library, the library collection in accordance
cenderungan with the need to create a satisfied user Iayanan
library. (3) satisfaction of the quality of library users
human resources (librarian) good enough, this is indicated by
as many as 62 people (62%) library that provides user ratings
Balk enough. Human resources professional qualification • rremiliki appropriate
of its tasks can increase the user satisfaction of the
library services. 4) System service, keseuaian collection, and kuallitas
human resources (librarian) has a close relationship with
user satisfaction of library services.

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